What to Expect When Ordering Online

Thank you for ordering direct with Custom X on our online store.

Remember every board purchase except the Matrix gets a free high quality leash.

You will receive a free high quality, leash from either Custom X or Bullys.

Frequently Asked Questions:

 Q:  The drop down menu allows us to select our deck colors, can we designate bottom colors too?

A:  Yes. Our bottom colors are always changing, here is a current list of colors.  You can tell us what color you want in the notes section at check-out. Or email debbie@customx.com at the same time you send your order in, She receives all orders and will be able to match up your colors with the order.

 Polypro bottom colors  These colors are only for polypro boards.

Black, white, Orange

 PE and M core bottom colors  These colors are only for PE and M Core boards.

Orange, Apple Green, White, Medium Blue, Purple, Black, Pink, and Turquoise.

IMPORTANT NOTE: If you do not designate the bottom or rail colors we will do that for you and match the colors as best we can.

Q: What about rail colors? Can we tell you what we want?

    A. Yes. The rail colors are the same as our deck colors of red, blue, black, yellow, and white..  Order in the notes section like this:  Bottom color: ?       Inner rail:  ?    Outer rail: ?     Outer rail can not be black because of a patent.

     A:. On my return notification, it doesn't display my special colors or any notes I submitted:

    Q:  The notification to you doesn't have the special colors or notes but rest assured we got them on  the original order.

     

     

    Q. If I have problems at check out can I contact Custom X to help?

        A. Yes. We will be glad to take your order over the phone and help with any questions or problems you may have with your order. 760-722-1585 or email JoJo at jojo@customx.com

           Q:  Do you ship internationally?

          A:  Yes.  Please contact JoJo at jojo@customx.com and she will give you real time shipping costs.

           

          Q:  Can we designate leash colors for the free leash?

          A:  Yes.  Use the NOTES section and will give you the color you want.

           

          Q:  If I miss the deal by only a few cents can I still get it?

            A.   Yes. The store has it set up automatic but, contact us direct and we will help you out if it is that close.

               

              Q:  How long does it take to get a board?

              A: Each board is made to order because you designate a color. We place internet orders into production immediately.  We can usually ship a board within 2 days. 

              However, there are times where we are short a color or material. We will contact you immediately if that were to happen and give you some options.  Luckily, this doesn’t happen often and when it does it is only a few days delay.

               Q:   What are shipping times:

              A:  

              Because of an overwhelming increase of holiday orders, we are limited on what we can get done before Christmas.
              For East Coast USA orders, please order before December 4th. Anything after December 4th will not be guaranteed to be finished in time for Christmas.  For West Coast USA orders the deadline is December 9th.   We can create a special certificate for orders put in after this date.
              Also, we have limited the boards available on our online store.  All other models will return after Christmas.  However, if you have a special request on a board that is missing, please contact JoJo at jojo@customx.com and she will be happy to assist you in your purchase.

              Normally From our facility in California. West Coast 1-2 days, East Coast 4-5 days. Hawaii 3-4 days. Puerto Rico 4-5 days   Guam 6-7 days  International will vary, please contact us direct.


               Q: Can we track our shipment?

              A:  Yes. We will email you a tracking number once it is shipped

               

              Q:  Is your store secure?

              A:  Yes, we use the best security that Shopify offers.

               

              Q: Does the leash come automatically with the board order.

              A: Yes,  If you don't designate a color, we will match as best we can.

               

              Q: Do you have free shipping?

              A: Yes, check out the link on the home page.  For international orders, order direct to get real time shipping costs and use our shipping voucher for $20.00.

              Q. Do you install leashes?

              A. Sorry, no.  One reason is that leash placement is very personal and riders like to place it where they want.  The other is liability reasons.